March 2010
HOSPITALITY HIGHLIGHTS PROPERTIES FINANCIAL RISK  LEGAL RECRUITMENT CONTACTS
RECRUITMENT – MUCH MORE THAN MEETS THE EYE
Recruitment is all about human dynamics, and as such is a challenging and exciting game.
 
Look Out
Like all relationships, it can be fraught with pitfalls, but knowing what to look out for can make life a lot easier and painless for all parties involved. This is where a recruitment agent’s expertise comes in.

Matching Requirements
A recruitment agent works closely with both the employer and selected candidates. Extreme care is taken to match the experience and abilities of an individual to the job requirements of a particular position.

Mutually Beneficial
The agent has a responsibility to ensure that the needs and expectations of both the employer and candidate are met; only in this way can a successful, mutually beneficial relationship be guaranteed.

Unique Culture
Every organisation has a unique identity, and an understanding of the organisational culture plays a vitally important role in securing the right people, and in the retention of valued staff.

Here the employer can play a major role by ensuring that:
 
clear objectives are set,
regular performance management takes place and
growth and development opportunities are in place.

New Employee Planning
 
New employees should receive a proper orientation and be inducted into the organisation’s vision and mission and policies and procedures.
Putting a Personal Development Plan in place for a new employee can also assist in the retention of valued staff.

The last thing an employer wants is to spend months training someone only to lose them to the competition.

Food for Thought
 
With the World Cup on our doorstep, all eyes will be on South Africa and many businesses will have the opportunity to showcase their products and services.
In particular the hospitality industry, already one of the fastest growing industries in the Western Cape, will benefit enormously from the influx of foreign visitors.
Conversely, demands and expectations from foreign visitors will put additional pressure on service levels, which many businesses are already struggling to improve.

Solution
Hotels, restaurants and other operations in the hospitality industry have shown an interest in jacking up their service standards in preparation, and in this respect it is worthwhile for them to consider employing experts from abroad, for example from Europe.

Fresh blood is invigorating, and employing top staff has a knock-on effect.

In Conclusion - Get the Best, Use Experts
Recruiting an individual from one of the renowned European hotel schools or a person with valuable and exceptional skills practically guarantees knowledge transfer and heightened motivation within the organisation.

In this case, using an agency that networks with foreign partners and has access to a broad pool of international candidates is hugely beneficial.

Should any of this have sparked your interested or you have questions, you can contact Renè Haggis at IBN Recruitment
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Hospitality Partners Association, Monterey, 12-14 Klaassens Road, Bishopscourt, Cape Town, 7708.
South Africa


Copyright on all information 2010 by Hospitality Partners Association

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